An Energy Management Systems (EMS) is a hotel system of computer-aided tools to monitor and measure electrical building loads so to control hotel appliances and reduce energy consumption. It helps hotels reach their consumption targets and provide them with optimal consumption levels. This system is able to control all the hotel room appliances including lights; air conditioning; TV etc., and integrates them with all other building functions. It overrules the settings chosen by guests once they leave a room and reset them once the guest re-enters the room. Its use of intelligent control sensors to discreetly monitor guest room occupation and switch power accordingly helps the hotel avoid energy waste, resulting in a number of benefits such as reduced maintenance costs and electricity bill savings.
Sources:
https://en.wikipedia.org/wiki/Energy_management_system
http://www.greenhotelier.org/our-themes/energy/hoteliers-turn-to-new-energy-management-systems/
Property Management Systems (PMS)
Property Management Systems (PMS) is a comprehensive software application which helps hotels automate various hotel functions such as guest bookings, accounts receivable, sales and marketing, food and beverage costing, materials and maintenance management, HR and payroll etc.. It interfaces with the central reservation systems and revenue systems, and is the center of information processing. With such system, hotels can better manage their business from an operational perspective in terms of front and back office activities.
Source: https://en.wikipedia.org/wiki/Property_management_system
Call Accounting Systems
(CAS)
Call
Accounting Systems (CAS) is a computer
based or stand-alone
system
that monitors
all outgoing calls while presenting the information
such as numbers dialed, from which extension,
call duration,
and call cost.
This can help hotels efficiently track guest room phone charges and hence aid hotels to generate revenue
from calls made by guests.
Source: http://www.businessdictionary.com/definition/call-accounting.html#ixzz3nhWRFN2w
Global
Distribution System (GDS)
Global
Distribution System (GDS) is an international
computer reservation system which can access many hotel databases in different
countries. They are often used by hotels to distribute
reservation and information services to sales outlets around the world. Its functionality is to
be a computerized platform representing a single point of access for a wide
range of reservations from airline tickets to hotel rooms.
Source:
https://en.wikipedia.org/wiki/Global_Distribution_System
Central Reservation System (CRS)
Central Reservation System (CRS) is a computerized system that stores and distributes information of a hotel, which acts as a tool to reach the global distribution system as well as internet distribution systems from one single system. It assists hotel managers in managing their online marketing and sales, allowing them to upload their rates and availabilities in real time to be seen by sales channels that are also using the same system. This helps maximize hotel revenues by managing inventory across all distribution channels.
Source:
https://en.wikipedia.org/wiki/Hotel_reservation_system
After researching on the above five hotel systems, I have a much clearer idea of their functions as well as how important they are to facilitate the daily operations of hotels.
After researching on the above five hotel systems, I have a much clearer idea of their functions as well as how important they are to facilitate the daily operations of hotels.
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